Privacy Policy
Last updated: 1st September, 2026
1. Information We Collect
When you place an order, we collect:
- Your name
- Your phone number
- Your delivery address
- Your email address
- Order details and payment method
- Transaction details (where applicable)
We use this information to organize your delivery and communicate with you about your order.
2. How We Use Your Information
We use your information to:
- Process and deliver your order
- Contact you about delivery timing and confirm your availability
- Send WhatsApp order updates
We do not use your information for promotional marketing. We do not send you marketing SMS or email campaigns.
3. Who We Share Your Information With
We share your information only with:
- Courier companies, to complete delivery of your order
- Payment processors, such as Mpesa, to process your payment
We do not sell or share your information with any other third party.
4. Cookies and Analytics
Our website uses Google Analytics, Meta Pixel, and other tools to understand how visitors use our site. These tools may collect data such as your browser type, pages visited, and general location. This helps us improve our website and marketing.
5. How Long We Keep Your Information
We keep your order and customer records indefinitely, so we can maintain your order history and assist with any future questions or returns.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access or misuse. No online system can guarantee complete security, but we work to keep your data safe and only use it as described in this policy.
7. Your Rights
You can contact us at any time to ask what information we hold about you, or to raise a concern about how we use it.
8. Changes to This Policy
We may update this Privacy Policy from time to time without notice. Changes take effect once posted on this page.
9. Contact Us
For any privacy questions, reach us at:
- Call/WhatsApp: +254748584202